Shipping policy
Thank you for your order. We want to make sure you have a clear understanding of how your order gets to you, so please take a moment to read through this policy before purchasing.
To provide more accessible and affordable worldwide shipping, orders are shipped directly from our China warehouse and fulfillment partners. Our estimated delivery windows reflect real-world international shipping timelines.
Order Processing
Orders are processed within 1–3 business days after payment confirmation.
If your item is in stock at our fulfillment center, your order will typically be dispatched within the same or next business day. In some cases, additional sourcing or high order volume may extend processing to 3–5 business days before dispatch.
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number.
Business days are Monday through Friday, excluding public holidays.
Fulfillment & Shipping
Rynse products are shipped internationally from our China warehouse and fulfillment partners in order to provide affordable and accessible worldwide shipping.
After international transit, packages are handed off to your local carrier for final delivery.
Estimated Shipping Timeframes
United States
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Estimated delivery: 7–15 business days from dispatch
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Total estimated time from order to delivery: 8–20 business days
European Union
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Estimated delivery: 7–15 business days from dispatch
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Total estimated time from order to delivery: 10–19 business days
Other International Destinations
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Estimated delivery: 7–20 business days from dispatch depending on destination country
Please note: all delivery timeframes are estimates only and are not guaranteed.
Why Shipping May Take Longer
International shipping may occasionally take longer than estimated due to:
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International transit time
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Customs inspections and clearance procedures
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Local carrier delays
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Weather conditions or natural events
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Public holidays
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Peak shipping periods
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Incorrect or incomplete shipping addresses
By placing an order, you acknowledge that delivery estimates are not guaranteed and delays may occur outside of our control.
Tracking Your Order
Once your order is dispatched, tracking information will automatically be sent to your email address.
Please note:
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Tracking updates may take 1–3 business days to appear after dispatch
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Tracking may update less frequently during international transit
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Tracking updates usually become more frequent once the package reaches your country and is transferred to your local carrier
If your tracking number has not updated for more than 5 business days, please contact us at:
Delayed Orders
International orders occasionally experience delays beyond the estimated delivery window.
A delayed order is not considered lost if:
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The tracking shows active movement or transit updates
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The package is still within 45 days of the order date
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The package is undergoing customs clearance
Please allow additional transit time before contacting support.
Lost Packages
An order may be considered lost if:
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45 or more days have passed since the order date, and
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Tracking shows no active movement or delivery confirmation
If this applies to your order, contact us at:
We will investigate the shipment and provide an appropriate resolution where applicable.
Incorrect Address Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided:
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Delivery delays may occur
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The package may be returned or lost
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Additional shipping fees may apply for reshipment
Please contact us within 24 hours of placing your order if you need to update your shipping address.
Once an order has been dispatched, we may not be able to modify the shipping address.
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:
Please include:
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Your order number
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Photos of the product
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Photos of the packaging if applicable
We will review the issue and work toward an appropriate resolution.
International Duties & Taxes
International customers may be responsible for customs duties, import taxes, VAT, or other local fees required by their country.
Rynse is not responsible for customs delays, import restrictions, or additional customs charges imposed by local authorities.
Payment Disputes
We strongly encourage customers to contact us before filing a payment dispute or chargeback.
Most shipping-related concerns can be resolved directly through our support team faster and more effectively than through a formal dispute process.
Please contact us first at:
Product Appearance
Packaging, labeling, and branding may occasionally vary from images displayed on our website due to manufacturing updates or product improvements.
These differences do not affect product functionality or quality.
Policy Updates
Rynse reserves the right to modify or update this Shipping Policy at any time without prior notice.
Changes become effective immediately upon posting to this page.
Contact
For shipping questions, tracking concerns, or order issues, contact:
Please include your order number when contacting support.